Last updated: September 4, 2026
1. About this Policy
This Privacy Policy explains how realscholar.help (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit the Platform, contact us, or use our editing, proofreading, writing, and related services.
We process personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and any applicable provincial privacy laws. The Platform is intended for adults. Anyone under 18 may use it only with the involvement and consent of a parent or legal guardian.
Our use of cookies and similar technologies is explained in our separate Cookie Notice.
2. Information we collect
Depending on how you use the Platform, we may collect:
- Your name, email address, telephone number, and other contact details;
- Request data that you share to get the Service;
- Messages exchanged through email, telephone, SMS, online chat, WhatsApp, or other communication channels;
- Billing details, payment status, transaction records, and limited payment information provided by payment processors;
- IP address, device type, browser information, referring pages, and Platform activity; and
- Feedback, reviews, complaints, and customer support records.
Please do not provide sensitive or unnecessary personal information in your service request.
3. How we use personal information
We may use personal information to:
- Respond to enquiries and provide requested Services;
- Process orders, payments, refunds, and revisions;
- Assign suitable Editors to provide the Service;
- Communicate about orders, deadlines, support requests, and service updates;
- Personalize and improve the Platform and our Services;
- Maintain security, prevent fraud, and investigate misuse;
- Keep business, financial, and legal records; and
- Comply with legal and regulatory obligations.
We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
4. Consent and communications
We generally collect, use, and disclose personal information with your knowledge and consent, unless Canadian law permits or requires otherwise. By voluntarily providing information, you consent to its use for the purposes explained at the time of collection and in this Policy.
We may contact you through the communication methods you provide, including email, telephone, SMS, chat, or WhatsApp. Promotional electronic messages will be sent in accordance with Canada’s anti-spam legislation. You may withdraw marketing consent or unsubscribe at any time, although we may still send messages necessary to complete an order or administer your account.
5. How we share information
We may share personal information only as reasonably necessary with:
- Editors assigned to provide the requested Services;
- Payment processors, hosting providers, communications platforms, analytics providers, and technical support services;
- Professional advisers, including legal, accounting, or compliance advisers;
- A purchaser or successor involved in a proposed or completed business transfer; and
- Government bodies, regulators, courts, or law enforcement where required or permitted by law.
Scholars and service providers receive only the information reasonably required for their roles and must handle it under appropriate confidentiality and data protection obligations.
6. Processing outside Canada
Some Scholars or service providers may process personal information outside Canada. Information processed in another country may be subject to that country’s laws and may be accessible to its courts, law enforcement agencies, or government authorities.
We remain accountable for personal information transferred to service providers for processing and use contractual or other appropriate measures to require a comparable level of protection.
7. Retention and security
We retain personal information only for as long as reasonably necessary to provide the Services, maintain business and financial records, resolve disputes, prevent fraud, and meet legal obligations. Information that is no longer required is securely deleted, destroyed, or anonymized, subject to backup and legal retention requirements.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. However, no online service or storage system can guarantee absolute security.
8. Your privacy rights
Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct inaccurate or incomplete information. You may also withdraw consent, request deletion where appropriate, or challenge how we handle your information.
We may need to verify your identity before responding. Certain information may be retained or withheld where permitted or required by law. If withdrawing consent prevents us from providing a requested Service, we will explain the consequences where appropriate.
9. Policy updates and contact
We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations. The revised version will be posted on the Platform with a new “Last updated” date. Where required, we will provide additional notice or obtain renewed consent.
To ask a privacy question, exercise your rights, or submit a complaint, contact our Privacy Officer using the contact details published on the Platform. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
Email: [email protected]